Privacy policy

Privacy Policy

This Privacy Policy describes how Tümay Apothecary (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from tumay.com.au

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

Additionally, as you browse the site, we collect information about:

  • The pages or products you view

  • Websites or search terms that referred you

  • How you interact with the site

We refer to this as Device Information.

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information (processed securely via third-party providers)

  • Email address

  • Phone number (if provided)

We refer to this as Order Information.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you

  • Screen orders for risk or fraud

  • Provide you with information or marketing (if you opt in)

3. Sharing Your Information

We share your personal information with third parties to help us operate our business, including:

  • Shopify (our eCommerce platform)

  • Payment processors

  • Shipping providers

We may also share your information to comply with laws or protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Analyse site traffic

  • Support marketing and advertising

You can choose to disable cookies through your browser settings.

5. Email Marketing

If you opt in to our email list, we may send you updates about new products, batch releases, and offers.

You can unsubscribe at any time using the link in our emails.

6. Your Rights (Australia & GDPR where applicable)

You have the right to:

  • Access personal information we hold about you

  • Request corrections

  • Request deletion of your data

To exercise these rights, contact us at:
info@tumay.com.au

7. Data Retention

We retain your order information for our records unless and until you ask us to delete it.

8. Security

We take reasonable precautions to protect your personal information and follow industry best practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

10. Contact Us

For more information or questions about our privacy practices, please contact us at info@tumay.com.au